Software & Apps

Care & Support.

Ongoing monitoring, maintenance and improvement for the applications and AI agents your business depends on.

MonitoringRespondIssues logged and handledImproveTime set aside each monthReviewRegular check-ins
Monitoring, responsive support and steady improvement, for a predictable monthly fee.
Who it's for

Software and AI agents need looking after once they are live: security updates, hosting, fixes and the occasional improvement. This service is for businesses that want that responsibility handled by people who understand the system, whether we built it or not.

What we do

Monitor availability, performance and errors

Apply security updates and manage hosting

Fix issues within agreed response times

Make small enhancements each month

Review the performance of AI agents and adjust them where needed

At a glance

Care & Support

Duration
Ongoing, with a minimum term of three months
Format
Monthly retainer with defined response times
Stage
Run
How it works

Step by step.

1

Onboard

We review the application, document how it works and set up monitoring.

2

Support

Issues are logged and handled within the response times in your plan.

3

Improve

An allowance of time each month goes towards agreed improvements.

4

Review

We meet periodically to review performance and plan ahead.

Outcomes

What you can expect.

01

Fewer outages and faster recovery when issues occur

02

Applications kept secure and up to date

03

A predictable monthly cost

04

Steady improvement rather than occasional large projects

Questions

Often asked.

Next step

Let's talk.

If this sounds like what you need, or you would like to discuss where your organisation stands today, we would be glad to hear from you. We reply to every enquiry personally.

Book a call